REMOVAL
The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.
- Disable System Restore (Windows Me/XP).
- Update the virus definitions.
- Run a full system scan and delete all the files detected as Trojan.Adwareloader.
- Delete the value that was added to the registry.
- Edit the Win.ini file.
- To reset the Internet Explorer home page.
- To restore the Windows Security Center.
For specific details on each of these steps, read the following instructions.
1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.
Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.
Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.
For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:
Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, re-enable System Restore by following the instructions in the aforementioned documents.
For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article, "
Antivirus Tools Cannot Clean Infected Files in the _Restore Folder,"
Article ID: Q263455.
2. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
- Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to the Virus Definitions (LiveUpdate).
- Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to the Virus Definitions (Intelligent Updater).
The Intelligent Updater virus definitions are available: Read "How to update virus definition files using the Intelligent Updater" for detailed instructions.
3. To scan for and delete the infected files
- Start your Symantec antivirus program and make sure that it is configured to scan all the files.
- Run a full system scan.
- If any files are detected as infected with Trojan.Adwareloader, click Delete.
Note: If your Symantec antivirus product reports that it cannot delete an infected file, Windows may be using the file. To fix this, run the scan in Safe mode. For instructions, read the document, "How to start the computer in Safe Mode." Once you have restarted in Safe mode, run the scan again.
After the files are deleted, restart the computer in Normal mode and proceed with section 4.
4. To delete the value from the registry
Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. Read the document, "
How to make a backup of the Windows registry," for instructions.
- Click Start > Run.
- Type regedit
Then click OK.
- Navigate to the subkeys:
HKEY_LOCAL_MACHINESoftwareMicrosoftInternet ExplorerMain
HKEY_CURRENT_USERSoftwareMicrosoftInternet ExplorerMain
- In the right pane, delete the value:
"Cartman" = "[DWORD Value]"
- Navigate to the subkey:
HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionRun
- In the right pane, delete the value:
"WebRun" = "%System%[Trojan file name]"
- Navigate to the subkey:
HKEY_CURRENT_USERSoftwareMicrosoftWindows NTCurrentVersionWindows
- In the right pane, delete the value:
"run" = "%System%msoffice.exe"
- Exit the Registry Editor.
5. Edit the Win.ini file
If you are running Windows 95/98/Me, follow these steps:
- Click Start > Run.
- Type the following:
edit c:windowswin.ini
and then click OK.
(The MS-DOS Editor opens.)
NOTE: If Windows is installed in a different location, make the appropriate path substitution.
- In the [windows] section of the file, look for a line similar to:
run = %System%msoffice.exe
- If this line exists, delete everything to the right of run=
- Click File > Save.
- Click File > Exit.
6. To reset the Internet Explorer home page
- Start Microsoft Internet Explorer.
- Connect to the Internet, and then go to the page that you want to set as your home page.
- Click Tools > Internet Options.
- In the Home page section of the General tab, click Use Current > OK.
For additional information, or if this procedure does not work, read the Microsoft® Knowledge Base article:
Home Page Setting Changes Unexpectedly, or You Cannot Change Your Home Page Setting, Article ID 320159.
7. To restore the Windows Security Center
This threat attempts to disable the features in the Windows Security Center, available in Windows XP Service Pack 2. If you are running Windows XP Service Pack 2 and would like to restore the full functionality of the Windows Security Center, please complete the following steps:
Important: If your computer is connected to a domain, you may not be able to adjust these settings. If so, contact your network administrator for more information.
- Click Start > Control Panel.
- Double-click the Security Center.
- In the right pane, click Windows Firewall. The Windows Firewall appears.
- Select On.
- Click OK to close the Windows Firewall.
- In the left pane of the Security Center, select Change the way Security Center alerts me.
- Click Alert Settings.
- Select Alert Settings, Firewall, and Virus Protection.
- Click OK
- Click Automatic Updates.
- Select Automatic.
- Click OK.
- Exit the Security Center.