Spyware.Realspy

SUMMARY

Behavior

Spyware.RealSpy monitors the system for keystrokes, Web sites visited, programs executed, screen snapshots, and files accessed. The logged information can also be uploaded periodically to a remote email address. It can run in stealth mode.

Symptoms

The process winrsm.exe should be running.

Transmission

Has to be manually installed.

Protection

• Virus Definitions (LiveUpdate™ Weekly) December 1, 2004
• Virus Definitions (Intelligent Updater) December 1, 2004

TECHNICAL DETAILS

When Spyware.Realspy is executed, it performs the following actions:

1. Adds the value:
   
   "Real Spy Monitor"="PROGRAMFILESReal Spy MonitorWinrsm.exe"
   
   to the registry key:
   
   HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionRun
   
   so that the Spyware.RealSpy runs every time Windows starts.
   
   Note: This value is added if loading at windows boot time option is enabled.
   
   
2. Creates the following directories:
   
   
   • %PROGRAMFILES%Real Spy Monitor (installation directory)
   • %WINDOWS%RSM (to store the log files)
     
     Note: %ProgramFiles% is a variable that refers to the program files folder. By default, this is C:Program Files.
     
     
3. Adds additional registry keys:
   
   HKEY_LOCAL_MACHINESOFTWAREClassesActiveSkin4.Skin
   HKEY_LOCAL_MACHINESOFTWAREClassesActiveSkin4.Skin.1
   HKEY_LOCAL_MACHINESOFTWAREClassesActiveSkin4.SkinLabel
   HKEY_LOCAL_MACHINESOFTWAREClassesActiveSkin4.SkinLabel.1
   HKEY_LOCAL_MACHINE%SOFTWAREMicrosoftWindowsCurrentVersionUninstallReal Spy Monitor_is1
   
   
4. Logs the following information:
   
   • Logs websites visited
   • Keystrokes typed
   • Programs executed
   • Screen snapshots
   • Files
   • Documents accessed by installing hooks
     
     
5. Does not uninstall itself cleanly.
   
   Note: The registry key HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionRun is not removed, and the file winrsm.exe is not deleted.
   

REMOVAL

The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.

1. Disable System Restore (Windows Me/XP).
2. Update the virus definitions.
3. Run a full system scan and delete all the files detected as Spyware.RealSpy.
4. Delete the value that was added to the registry.
   

For specific details on each of these steps, read the following instructions.

1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:

• "How to disable or enable Windows Me System Restore"
• "How to turn off or turn on Windows XP System Restore"

Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, re-enable System Restore by following the instructions in the aforementioned documents.


For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article, "Antivirus Tools Cannot Clean Infected Files in the _Restore Folder," Article ID: Q263455.

2. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:

• Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to the Virus Definitions (LiveUpdate).
• Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to the Virus Definitions (Intelligent Updater).
  
  The Intelligent Updater virus definitions are available: Read "How to update virus definition files using the Intelligent Updater" for detailed instructions.

3. To scan for and delete the infected files

1. Start your Symantec antivirus program and make sure that it is configured to scan all the files.
   • For Norton AntiVirus consumer products: Read the document, "How to configure Norton AntiVirus to scan all files."
   • For Symantec AntiVirus Enterprise products: Read the document, "How to verify that a Symantec Corporate antivirus product is set to scan all files."
2. Run a full system scan.
3. If any files are detected as infected with Spyware.RealSpy, click Delete.
   
   
   Note: If your Symantec antivirus product reports that it cannot delete an infected file, Windows may be using the file. To fix this, run the scan in Safe mode. For instructions, read the document, "How to start the computer in Safe Mode." Once you have restarted in Safe mode, run the scan again.
   
   (After the files are deleted, you can leave the computer in Safe mode and proceed with section 4. When that is done, restart the computer in Normal mode.)
   

4. To delete the value from the registry

Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified keys only. Read the document, "How to make a backup of the Windows registry," for instructions.

1. Click Start > Run.
2. Type regedit
   
   Then click OK.
   
   
3. Navigate to the key:
   
   HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionRun
   
   In the right pane, delete the value:
   
   "Real Spy Monitor"="%PROGRAMFILES%Real Spy MonitorWinrsm.exe"
   
   
4. Exit the Registry Editor.