REMOVAL
The following instructions pertain to all Symantec antivirus products that support security risk detection.
- Disable System Restore (Windows Me/XP).
- Update the definitions.
- Run a full system scan.
- Delete any values added to the registry.
For specific details on each of these steps, read the following instructions.
1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.
Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.
Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.
For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:
Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.
For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article:
Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).
2. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
- Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to Virus Definitions (LiveUpdate).
- Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to Virus Definitions (Intelligent Updater).
The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.
3. To run the scan
- Start your Symantec antivirus program, and then run a full system scan.
- If any files are detected, and depending on which software version you are using, you may see one or more of the following options:
Note: This applies only to versions of Norton AntiVirus that support security risk detection. If you are running a version of Symantec AntiVirus Corporate Edition that supports security risk detection, and security risk detection has been enabled, you will only see a message box that gives the results of the scan. If you have questions in this situation, contact your network administrator.
- Exclude (Not recommended): If you click this button, it will set the risk so that it is no longer detectable. That is, the antivirus program will keep the security risk on your computer and will no longer detect it to remove from your computer.
- Ignore or Skip: This option tells the scanner to ignore the risk for this scan only. It will be detected again the next time that you run a scan.
- Cancel: This option is new to Norton Antivirus 2005. It is used when Norton Antivirus 2005 has determined that it cannot delete a security risk. This Cancel option tells the scanner to ignore the risk for this scan only, and thus, the risk will be detected again the next time that you run a scan.
To actually delete the security risk:
- Click its file name (under the Filename column).
- In the Item Information box that displays, write down the full path and file name.
- Then use Windows Explorer to locate and delete the file.
- Delete: This option will attempt to delete the detected files. In some cases, the scanner will not be able to do this.
- If you see a message, "Delete Failed" (or similar message), manually delete the file.
- Click the file name of the risk that is under the Filename column.
- In the Item Information box that displays, write down the full path and file name.
- Then use Windows Explorer to locate and delete the file.
Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document,
How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.
After the files are deleted, restart the computer in Normal mode and proceed with the next section.
Warning messages may be displayed when the computer is restarted, since the risk may not be fully removed at this point. You can ignore these messages and click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:
Title: [FILE PATH]
Message body: Windows cannot find [FILE NAME]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.
4. To delete the value from the registry
Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. Read the document:
How to make a backup of the Windows registry.
- Click Start > Run.
- Type regedit
Then click OK.
Note: If the registry editor fails to open the risk may have modified the registry to prevent access to the registry editor. Security Response has developed a tool to resolve this problem. Download and run this tool, and then continue with the removal.
- Navigate to the subkey:
HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionRun
- In the right pane, delete the value:
"McAfeeScanPlus" = %Windir%McAfeeScanPlus.exe
- Navigate to the subkey:
HKEY_LOCAL_MACHINESYSTEMControlSet001ServicesSharedAccess
ParametersFirewallPolicyStandardProfileAuthorizedApplicationsList
- In the right pane, delete the value:
"%Windir%McAfeeScanPlus.exe" = "%Windir%McAfeeScanPlus.exe:*:Enabled:McAfeeScanPlus"
- Exit the Registry Editor.